Opening packages upon delivery is not allowed.

We want you to enjoy the full unboxing experience in your own space — and to keep the process fair and consistent for everyone.

• Cash on Delivery (COD) orders must be confirmed via WhatsApp within 24 hours of placing the order. Unconfirmed orders will be automatically cancelled.
• Customers with a history of cancelled orders or a low acceptance rate with courier companies may be required to pay a deposit online to confirm future orders.
• Accounts with frequent order cancellations may be automatically blocked from placing Cash on Delivery orders. In such cases, only online payment methods will be accepted.
• To be removed from the blocklist, customers must successfully receive and pay for more orders than they cancel.

Returns or exchanges can be requested within 7 days of receiving your order, provided that:

• The item is in its original condition.
• The original Juju tag remains attached.
• All original packaging and contents are returned.

If you choose to return part of your order while keeping other items:

• The customer is responsible for the courier pickup fees for the returned item(s).
• If the original order benefited from a bundle discount or promotional offer, and the return causes the offer conditions to no longer apply, the remaining items will be recalculated at their original prices before the discount.
• Any price difference will be deducted from the refund amount.

The following items are not eligible for return or exchange:

• Items returned without their original tags.
• Damaged items due to misuse after delivery.
• Items returned without meeting the conditions outlined above.

Refunds are processed exclusively through:

• InstaPay
• Mobile Wallets

Items purchased during sale periods may only be returned or exchanged within 24 hours of receiving the order.